Alfredo Ortiz: Small businesses are fixing health care

By: Alfredo Ortiz

Appeared in Charleston Gazette-Mail on May 14, 2016


Major health insurers have already begun to propose significant premium increases for next year in an attempt to cover their higher than expected costs from health plans on the Affordable Care Act’s exchanges.

In Oregon and Virginia, the first two states to propose rate hikes for 2017, insurers are asking regulators for premium increases of 30 and 20 percent, respectively.

This news comes on the heels of last month’s announcement by United Healthcare that it is essentially exiting the Affordable Care Act exchanges after losing more than $1 billion in 2015 and 2016. Other major insurers like Health Care Service Corp. and Highmark also lost hundreds of millions of dollars in 2015.

To try to compensate for such losses, insurers have hiked prices by double-digit percentages year after year. That’s despite the fact that the ACA was promised to lower premiums by up to $2,500 for a typical family per year.

It’s clear that the ACA in its current form is unsustainable. Its promise to provide “more choice, more competition and lower costs” has resulted in less choice, less competition and higher prices.

So what happens now? The debate over whether to repeal or reform the ACA, featuring politicians more interested in partisanship than improving healthcare, will surely rage on. But while Capitol Hill bickers, Main Street innovates.

Health entrepreneurs around the country are quietly experimenting with ways to offer good care for a cheap price. They are tapping into the market created by the proliferation of ACA-induced, high-deductible healthcare plans, which have turned compliant patients into discerning shoppers trying to find the best price for their tests, X-rays, MRIs and doctor visits.

Consider Dr. Keith Smith, who runs the Surgery Center of Oklahoma. He took the radical step (in the healthcare industry, anyway) of posting his prices online. This allows patients to shop for healthcare services like any other industry.

Such transparent pricing caused patients to flock to him, forcing providers from as far away as Wichita to do the same.

Next came the price war among providers, which has contributed to this region having some of the cheapest procedure prices in the nation. Markets and small business ingenuity did what the ACA has been unable to do: actually lower healthcare prices for consumers.

Or look at the boom in telemedicine, where entrepreneurship and technology allow people to see a doctor via Skype or FaceTime, cutting out one of the major inefficiencies in healthcare: waiting rooms.

Even better, Doctors on Demand is bringing back doctor house calls — a relic of a bygone time — for the general population for about $100 a pop. This “Uber for doctors” business model is exactly what the outdated and bureaucratic healthcare industry needs.

Retail health clinics found in pharmacies and department stores that are staffed by nurse practitioners and physician assistants can also offer deep discounts to the traditional doctor and insurance model. They have cared for tens of millions of patients, have very high customer satisfaction ratings, and are open seven days a week.

Lastly, there’s Epiphany Health in Southwest Florida. This clinic has brought a concierge care model, where patients pay a monthly fee for a set of services, to the area’s fixed-income population. It is offering affordable and comprehensive primary care — but not drug rehab, acupuncture, contraception and the myriad of other services that drive up the price of insurance premiums.

In true entrepreneurial fashion, the owner is offering the monthly health service for about the price of monthly cell service, after seeing that his Medicaid patients all had iPhones.

He thought that if low income individuals can shell out $100 a month for an iPhone, they can do the same for quality healthcare. It’s iPhone principles for a Post Office industry.

As the ACA continues to struggle, the public is focusing on politicians’ endless partisan debates over healthcare. Meanwhile, small businesses are out fixing it.

Alfredo Ortiz is the president and CEO of the Job Creators Network.